FAQ
Search TOPIC
We are aware that the situation is extremely critical worldwide. That's why we decided to adopt cancellation policies that are as favourable as possible for our guests.
If you booked a rate with free cancellation, you can cancel your booking straightaway without incurring any penalties until 3 (instead of 7) days before the start of your stay.
If, on the other hand, you booked a rate that you paid for in advance, you don't need to worry. You'll receive a voucher that you can use to book your next holiday by the summer of 2021 and enjoy the natural beauty of the Dolomites.
We have gathered some information here.
For more precise information, you can visit the official pages of the Province of Trento and Bolzano
Province of Trento - Province of Bolzano
Sure! You can stipulate it with any insurance company. For instance, you may use Stornohotel, an option only available for European citizens through the Ergo Assicurazione company. To learn more, please visit their official website: https://www.assiglobal.org/storno/
Right from the outbreak of Covid-19, the Residencehotels Group has been committed to strictly comply with the World Health Organization's guidelines regarding hygiene and safety (minimum distances, disinfection and sanitisation, etc.).
We constantly update our practices based on any new regulations to make sure everyone is completely safe.
We always offer a better rate, with a 5% to 10% discount compared to other portals. In addition, we provide useful advice to choose the right property, room or apartment for you. No one else can give you the support offered by our team.
Rates continue to change depending on the season, occupancy and several other factors. We recommend that you book well in advance or choose one of our special offers.
Of course! If you've already stayed at one of our properties, you're part of the Residencehotels family, and as such you deserve a special treatment:
- 10% discount on flexible rates
- 27% discount on not refundable rates
- Special 25% discount only available on our website with a 50% deposit
If you directly book online on our website, depending on the rate you select, you may be required to enter your credit card information as a guarantee, to pay with your credit card or using a bank transfer.
The tourist tax is mandatory and varies depending on the location and the hotel or the aparthotel category. During the booking process, the daily cost of this tax is specified. There is no tourist tax for tourists younger than 14 years old.
Because it is associated with someone being physically present, you should only pay it once you get to the property.
The balance and tourist tax should be paid upon arrival.
Apartments at Residencehotel Ambiez are available from 4pm. If you arrive early, you can leave your luggage in the reception area and use our swimming pool. While you wait for your parking spot to become available, you can leave your car in the reserved car park at the ski lifts or wherever else you wish.
If you timely inform us of what time you're planning to arrive, we'll do our best to make sure your apartment is ready in the shortest time possible.
Sure! We'll take care of it for you. At Residence Contrin in Canazei, Garni Aritz B&B in Campitello di Fassa and at Hotel & Residence Antares, you can even have a shower before you leave.
Yes, as long as they aren't more than the apartment can accommodate. No surcharges apply, except for the tourist tax. For public safety reasons, every guest is required to check-in at the reception desk upon arrival. Should the number of guests change compared to what you originally booked, please inform us by the day before your arrival so that we can provide the linen needed and confirm availability.
Beds are made up for as many guests as booked. For wallbeds and sofa beds, pillows and blankets are stored in wardrobes. If you have special requests (e.g. split beds, cribs or bed rails), please tell us in advance.
Find out this season's prices on the official website.
Since Winter 2012-22 the multi day skipass, including Sunday, will be charged extra. Check the most updated conditions on the official website (link above).
Children under 8 years old get a free multi day skipass (2-14 days) if this is bought together with a full priced skipass (1:1). The child must be present at the purchase and an ID must be shown.
During specific dates in December, January and March, if you stay in our residence we can offer you a discount voucher for the ski-pass Campiglio Dolomiti, check conditions here.
Yes, but only in our Superior Flats.
Yes. Our rooms and apartments all have wall or standard hair-dryers.
Of course! All you have to do is contact us and check their availability with our staff. If the travel crib is in excess of the maximum number of guests that the apartment can accommodate, it has to be approved by a booking operator and a daily fee applies (maximum 1 extra guest per unit).
A laundry room with a washing machine and a dryer is available at Residencehotel Ambiez, Residence Contrin, Residence Lastei, Residencehotel Antares and Residence Boè. A laundry service is available on demand at Garni Aritz and Hotel Antares.
Each aparthotel has a limited number of apartments for guests travelling with pets. They're generally at ground level, with tile or laminate flooring and direct access to a garden. You can only book these accommodations by phone or email, and should specify that you're bringing one or more pets with you.
Pets aren't allowed in common spaces, where other guests may be present.
Pets aren't allowed in Hotel Antares and Garni Aritz B&B.
We love our mountains and have eco-friendly policies in place, so you can find all the right instructions at our properties to separate your own waste according to municipal regulations. Each property has a room where the various waste types should be put in the corresponding bins.
A mountain holiday offers so many outdoor opportunities that we chose not to have specific entertainment options in place. However, all our properties (except Residence Lores and Residence Boè) have games or play areas where kids can have a good time under the supervision of an adult.
Yes. High-speed wireless connectivity is available throughout this property. All you have to do is log in using the provided password.
No, we haven't. However, if you have Sky Go, you can use our complimentary internet connectivity to watch your favourite shows. Please check if internet connection is indeed available in the property you're going to stay at.
Yes, there are some in English.
Residence Contrin, Residence Lores and Residence Boè don't have a lift. Some loft apartments at Residence Lastei aren't served by the lift.
Yes. All our properties have one. It's generally where ski equipment is stored in winter.
Please make sure you bring padlocks or other locking systems with you, as this area is unattended.
The cost of your stay includes a parking spot in the garage. The minimum height is 205 cm, but we have some available for a fee with a minimum height of 250 cm in case you have special requirements. There is also a small outdoor car park in front of the entrance where you can leave your car while you're checking-in.
You can rent them. If you have to pay to enter the spa, towels are included.
At Hotel Antares, they're directly provided in your room.
To use the spa/chill-out area, you need to book in advance, especially during high season. To ensure a fully relaxing experience, at those times access is limited to a given number of guests per hour.
Do I need to wear a swim cap at the Residencehotel Ambiez swimming pool?
In order to ensure a better water quality and a reduced use of chemicals, we kindly ask our guests to please wear swim caps while they're at the swimming pool. If you don't have one, you can buy it from the reception desk.
- To protect the privacy of every guest, please wear swimwear even in the wellness area.
- Because of high temperatures, we recommend that you wear natural fibre swimwear in the sauna. Also, please remember to lie down on your own towel for hygiene reasons.
- Sauna towels are available inside the wellness area.
There's a bus stop about 100 metres away. If you're coming from either Trento or Brescia, please check that the terminus is Campo Carlo Magno. If, on the other hand, you're coming from Malè-Dimaro, please check that the terminus is Madonna di Campiglio. The bus stop is called 'Funivia Grostè' (Grostè cable car).
Since Winter 2023-24 we will not offer any discount code for the skipass
We suggest to buy it online in advance for the best prices.
We do have an agreement with the '5 Laghi' ski rental shop, which offers our guests free transfer to their office and allows them to return the equipment to the hotel reception area.
