FAQ
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We are aware that the situation is extremely critical worldwide. That's why we decided to adopt cancellation policies that are as favourable as possible for our guests.
If you booked a rate with free cancellation, you can cancel your booking straightaway without incurring any penalties until 3 (instead of 7) days before the start of your stay.
If, on the other hand, you booked a rate that you paid for in advance, you don't need to worry. You'll receive a voucher that you can use to book your next holiday by the summer of 2021 and enjoy the natural beauty of the Dolomites.
No, there aren't. All you are asked to pay is the tourist tax, which is required by law. Electricity is included.
On departure day, you must clean the kitchenette and take the bin out. If you don't, you'll be charged a 55 EUR penalty.
You're kindly invited to please leave your apartment by 10am, so we can clean it and get it ready before the next guests arrive. If you'd like to go for one last walk or do some shopping in the town centre, you're free to leave your luggage in the storage room. You can pick them later.
Sure! We'll take care of it for you. At Residence Contrin in Canazei, Garni Aritz B&B in Campitello di Fassa and at Hotel & Residence Antares, you can even have a shower before you leave.
Yes, as long as they aren't more than the apartment can accommodate. No surcharges apply, except for the tourist tax. For public safety reasons, every guest is required to check-in at the reception desk upon arrival. Should the number of guests change compared to what you originally booked, please inform us by the day before your arrival so that we can provide the linen needed and confirm availability.
Yes. Arrive to find your beds already made up and bathroom linen for every guest. Towels are changed mid-stay for stays of at least one week. If you stay for at least two weeks, towels are changed three times and all bedding is replaced mid-stay. You can ask the reception for replacement linen at any time, though you'll be charged a small fee.
Beds are made up for as many guests as booked. For wallbeds and sofa beds, pillows and blankets are stored in wardrobes. If you have special requests (e.g. split beds, cribs or bed rails), please tell us in advance.
You find steel pans, a colander, a coffee machine, kitchen knife and scissors, a bread knife, salad bowls, coffee and tea cups, cutlery, dishes and glasses for every guest. In smaller kitchens, pots are in the cupboards, while other kitchenware may be stored in the living area.
Yes. You can find it in the Suite apartments.
Yes. Our rooms and apartments all have wall or standard hair-dryers.
Of course! All you have to do is contact us and check their availability with our staff. If the travel crib is in excess of the maximum number of guests that the apartment can accommodate, it has to be approved by a booking operator and a daily fee applies (maximum 1 extra guest per unit).
A laundry room with a washing machine and a dryer is available at Residencehotel Ambiez, Residence Contrin, Residence Lastei, Residencehotel Antares and Residence Boè. A laundry service is available on demand at Garni Aritz and Hotel Antares.
Apartments and aparthotels don't exactly offer the same services as hotels. Cleaning, for instance, is not provided. If you wish, however, we can arrange it for a fee. The same applies to linen replacement.
We love our mountains and have eco-friendly policies in place, so you can find all the right instructions at our properties to separate your own waste according to municipal regulations. Each property has a room where the various waste types should be put in the corresponding bins.
Please call the reception from your room phone. Alternatively, you can contact them by Messenger or WhatsApp message.
A mountain holiday offers so many outdoor opportunities that we chose not to have specific entertainment options in place. However, all our properties (except Residence Lores and Residence Boè) have games or play areas where kids can have a good time under the supervision of an adult.
The WiFi signal to connect to the Internet for free is available in every apartment. You need to type in the provided password to log in. The connection is over latest-generation fibre, and the available band is shared by users.
No, we haven't. However, if you have Sky Go, you can use our complimentary internet connectivity to watch your favourite shows. Please check if internet connection is indeed available in the property you're going to stay at.
Yes, there are some in English.
Yes. All our properties have one. It's generally where ski equipment is stored in winter.
Please make sure you bring padlocks or other locking systems with you, as this area is unattended.
You can rent them. If you have to pay to enter the spa, towels are included.
At Hotel Antares, they're directly provided in your room.
To use the spa/chill-out area, you need to book in advance, especially during high season. To ensure a fully relaxing experience, at those times access is limited to a given number of guests per hour.
No, you don't. You can enter our swimming pool even if you aren't wearing one.
Because we welcome guests from around the world who may have different habits, we let everyone free to enter the sauna as they like, with or without their swimwear on. If you do choose to wear your swimsuit, we recommend that it's made of natural fibres to prevent harmful substances from being released at high temperatures. For hygiene reasons, please also note that you should lie down on your own towel. Towels and bathrobes are available to rent at the reception desk (a small surcharge applies).
If you're coming from either Bolzano or Chiusa, get off at the 'Funivia Ciampinoi' (Ciampinoi cable car) bus stop, 200 metres away from our property.
It's free for you! Our staff provide each guest with a complimentary Mobilcard, so they can get on any local buses and trains for free.
All our properties are close to ski lifts or ski bus stops.
Ski bus tickets must be purchased for Residencehotel Ambiez (lifts are 100m far from Ambiez) and Residence Lastei. Minibus transfers for kids taking group ski lessons are available from all properties.
We participate in the Dolomiti Supersun promotion. You can stay for 7 nights and only pay for 6 and, by showing the voucher that you receive upon your arrival at our property, you can ski for 6 days and only pay for 5.
