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Sure! You can stipulate it with any insurance company. For instance, you may use Stornohotel, an option only available for European citizens through the Ergo Assicurazione company. To learn more, please visit their official website: https://www.assiglobal.org/storno/
We always offer a better rate, with a 5% to 10% discount compared to other portals. In addition, we provide useful advice to choose the right property, room or apartment for you. No one else can give you the support offered by our team.
Of course! If you've already stayed at one of our properties, you're part of the Residencehotels family, and as such you deserve a special treatment:
- 10% discount on flexible rates
- 27% discount on not refundable rates
- Special 25% discount only available on our website with a 50% deposit
Rates continue to change depending on the season, occupancy and several other factors. We recommend that you book well in advance or choose one of our special offers.
If you directly book online on our website, depending on the rate you select, you may be required to enter your credit card information as a guarantee, to pay with your credit card or using a bank transfer.
No, there aren't. All you are asked to pay is the tourist tax, which is required by law. Electricity is included.
On departure day, you must clean the kitchenette and take the bin out. If you don't, you'll be charged a 55 EUR penalty.
The tourist tax is mandatory and varies depending on the location and the hotel or the aparthotel category. During the booking process, the daily cost of this tax is specified. There is no tourist tax for tourists younger than 14 years old.
Because it is associated with someone being physically present, you should only pay it once you get to the property.
The balance and tourist tax should be paid upon arrival.
You can check-in from 4.30pm to 8pm. Should you need to arrive later than that, please tell us in advance.
If you timely inform us of what time you're planning to arrive, we'll do our best to make sure your apartment is ready in the shortest time possible.
You're kindly invited to please leave your apartment by 10am, so we can clean it and get it ready before the next guests arrive. If you'd like to go for one last walk or do some shopping in the town centre, you're free to leave your luggage in the storage room. You can pick them later.
Sure! We'll take care of it for you. At Residence Contrin in Canazei, Garni Aritz B&B in Campitello di Fassa and at Hotel & Residence Antares, you can even have a shower before you leave.
Yes, as long as they aren't more than the apartment can accommodate. No surcharges apply, except for the tourist tax. For public safety reasons, every guest is required to check-in at the reception desk upon arrival. Should the number of guests change compared to what you originally booked, please inform us by the day before your arrival so that we can provide the linen needed and confirm availability.
Yes. Arrive to find your beds already made up and bathroom linen for every guest. Towels are changed mid-stay for stays of at least one week. If you stay for at least two weeks, towels are changed three times and all bedding is replaced mid-stay. You can ask the reception for replacement linen at any time, though you'll be charged a small fee.
Beds are made up for as many guests as booked. For wallbeds and sofa beds, pillows and blankets are stored in wardrobes. If you have special requests (e.g. split beds, cribs or bed rails), please tell us in advance.
You find steel pans, a colander, a coffee machine, kitchen knife and scissors, a bread knife, salad bowls, coffee and tea cups, cutlery, dishes and glasses for every guest. In smaller kitchens, pots are in the cupboards, while other kitchenware may be stored in the living area.
Yes. Our rooms and apartments all have wall or standard hair-dryers.
Of course! All you have to do is contact us and check their availability with our staff. If the travel crib is in excess of the maximum number of guests that the apartment can accommodate, it has to be approved by a booking operator and a daily fee applies (maximum 1 extra guest per unit).
A laundry room with a washing machine and a dryer is available at Residencehotel Ambiez, Residence Contrin, Residence Lastei, Residencehotel Antares and Residence Boè. A laundry service is available on demand at Garni Aritz and Hotel Antares.
Each aparthotel has a limited number of apartments for guests travelling with pets. They're generally at ground level, with tile or laminate flooring and direct access to a garden. You can only book these accommodations by phone or email, and should specify that you're bringing one or more pets with you.
Pets aren't allowed in common spaces, where other guests may be present.
Pets aren't allowed in Hotel Antares and Garni Aritz B&B.
Apartments and aparthotels don't exactly offer the same services as hotels. Cleaning, for instance, is not provided. If you wish, however, we can arrange it for a fee. The same applies to linen replacement.
Please call the reception from your room phone. Alternatively, you can contact them by Messenger or WhatsApp message.
We love our mountains and have eco-friendly policies in place, so you can find all the right instructions at our properties to separate your own waste according to municipal regulations. Each property has a room where the various waste types should be put in the corresponding bins.
A mountain holiday offers so many outdoor opportunities that we chose not to have specific entertainment options in place. However, all our properties (except Residence Lores and Residence Boè) have games or play areas where kids can have a good time under the supervision of an adult.
Wifi internet connection is available in all apartments. Log in using your email address or Facebook credentials.
No, we haven't. However, if you have Sky Go, you can use our complimentary internet connectivity to watch your favourite shows. Please check if internet connection is indeed available in the property you're going to stay at.
Yes, there are some in English.
You can rent a private garage to park your bicycle.
We have limited parking space onsite: you can park in the garage for a small fee or take the chance for a free parking spot outdoors (remember to show the parking label we'll give you upon check-in). When you cannot find room for your car we will suggest the closest parking spaces (mostly for a fee).
Yes. Upon your arrival, you'll receive a coupon that entitles you to a 10% discount at a number of affiliated businesses.
Get off at the 'Funivia Belvedere' (Belvedere cable car) stop, then walk 100 metres to get to our aparthotel. In winter, you can take the Fly Ski Shuttle.
Residence Contrin, Residence Lores and Residence Boè don't have a lift. Some loft apartments at Residence Lastei aren't served by the lift.
On the Aloch slope in Pozza di Fassa, where pros come to train, you can ski at night from mid-January from 7.30pm to 10pm one day a week. For more information, call +39 0462764085 or email funiviebuffaure@tin.it
